The order has been approved by the production department. These products are delivered either directly from the factory warehouse in Rabigh, Saudi Arabia or our nearest distributing warehouse across the kingdom. Delivery time highly depends on the region and weather conditions. Custom-built products with exclusive product specifications and packaging demanded by our clients take up to 72 hours for local delivery, after the initial production and packaging of the custom-built products. (The estimated delivery time does not include international distribution)
We offer a personalised export service for countries within our regional reach and distribution capacity. with the right combination of cost and transit time as a total solution to accommodate our International customer's needs & requirements. Our Logistics department follows up directly with the customer from shipment our local factory, till product delivery at the agreed point. Our clients would contract with an exporting company, providing they are located Saudi Arabia this means you would have a direct communication line with them. We work closely with our clients to ensure fast and cost-effective delivery to the agreed point.
We understand the consumers’ needs to ensure that the product being delivered to them is of the highest quality and standard, hence we provide our consumers with samples so that they can see the finished results for their very own. If needed, once our products are approved by the site manager, Polywed sends its technical experts to demonstrate product application ensuring 100% efficiency in trial product demonstration for all our merchandise.
Our team of technical experts are ready to correctly and efficiently apply our series of high-performance building materials and chemical solutions for your convince and ease of mind. All you need to do is request “product application service” from our sales team after finalizing the sale of any of Polyweds unique products. After that and according to the availability of our technical experts you will be given both a time and price for the application service. Depending on your projects size, we highly recommend utilizing our team of experts, who have full understanding of Polyweds products and will provide you with unmatched technical application of the product to ensure maximum efficiency and durability.
Our service professionals are available whenever our clientele needs them (exception of official Saudi Holidays) our staff are always ready to make it easy to access the technical information about your construction products and answer any questions you may have regarding technical support. We ensure the data you provide our customers is true, consistent and accurate. Moreover, we make it easy to access the technical information about our construction products through our website or through our corporate landline which makes it easy for the service experts to contact you.
We pride ourselves on our diverse team of professional chemical engineers, each with different backgrounds of technical expertise; hence, Polywed is able to custom engineer and implement particular product specifications demanded by our clientele and package them accordingly. By doing so, we ensure that that our client’s needs and wants are being completely satisfied. We pride ourselves on outstanding customer service and product quality. Whether you are a current customer, or a potentially a new customer, we take a genuine interest in your product requirements. customer loyalty is a priority at Polywed chemical constructions